Ribbed Knit Long Sleeve Off Shoulder Top

📦 Shipping Policies 📦

We're all about getting your goodies to you quickly and affordably! Here's everything you need to know about our shipping options across the U.S. and Canada:

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🇺🇸 U.S. Shipping

WEBSITE Orders: 

• Flat-Rate Shipping: $8.95
• FREE Shipping: On all U.S. orders over $150
• Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!

Ships From:  Our warehouse in Prince Frederick, Maryland.

Freckled Poppy App Orders: 

• Flat-Rate Shipping: $8.95
  • Subsequent orders ship free for the next 24 hours
  • Orders must be $7 and over to qualify to extend free shipping
• FREE Shipping: On all U.S. orders over $150
• Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!

Ships From:  Our warehouse in Prince Frederick, Maryland.

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🇨🇦 Canadian Shipping

• Flat-Rate Shipping: $19.95
  We're happy to ship to our Northern neighbors!

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⚡ VIP Pass — Jump the Line!

• Add $6.90 at checkout for priority fulfillment.
  Think of it as a "fast pass" — your order skips the line and is processed ahead of standard orders! 
  

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🚀 US Speedy Shipping Options

• Expedited Shipping:
  Select by 1 PM EST and your order will arrive in 2 business days.
  Woot woot!
• Express Shipping:
  Select by 1 PM EST and your order will arrive next business day.
  The golden ticket to lightning-fast delivery!

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🏡 Local Pickup (Prince Frederick, MD)

Live nearby? Pick up your order for free!

• How it works:
  • Choose "Local Pickup" at checkout (available to local addresses only)
  • You'll get a "Ready for Pickup" email when it's time to swing by
  • Pickup Location:
    200 Bugeye Square
    Prince Frederick, MD 20678
    (Enter through the west parking lot door)
• Pickup Hours:
  Monday–Friday, 9 AM – 6 PM EST
  Ring the bell if the front desk is unattended, the door is always open during these business hours.
• Important:
  Orders not picked up within 45 days of your "Ready for Pickup" email will be considered abandoned and may be returned to inventory without a refund.
  By selecting local pickup, you agree to this policy.

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We're committed to getting your order out quickly and efficiently — because you deserve nothing less!

If you have any questions, just reach out: help@freckledpoppy.com 
We're always here to help!

🛍️ FREE AND EASY RETURNS

Want a worry-free shopping experience? Just add TOTAL ORDER PROTECTION (also called FREE AND EASY RETURNS) at checkout!

This optional coverage unlocks hassle-free returns and includes:

✨ A FREE return shipping label
📦 Shipping protection for your order
🔄 Simple returns within 14 days of delivery

Important:
If TOTAL ORDER PROTECTION / FREE AND EASY RETURNS is not added at checkout, the order is not eligible for return or shipping coverage.

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❌ Return Condition Requirements

All returns are inspected to keep things fair for everyone. Items will be denied (and sent back at your expense) if they show:

• Perfume or smoke odor
• Pet hair or visible blemishes
• Signs of wear

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🚫 FINAL SALE ITEMS

The following items cannot be returned:

• Food
• Personal care items

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💳 Refund Options

Eligible returns can choose:

• Store Credit
• Refund to Original Payment Method

Exchanges are available at this time on the website only — app is coming soon!

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🚚 Shipping

Original shipping fees are non-refundable once an order has been fulfilled.

But good news! When you purchase TOTAL ORDER PROTECTION / FREE AND EASY RETURNS, your return shipping label is included.

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🔄 Start a Return

If your order included TOTAL ORDER PROTECTION / FREE AND EASY RETURNS, you can start your return here:

 👉 Click me: Return Portal

Returns must be started within 14 days of delivery.

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🎁 Giveaway Reminder

If an item tied to giveaway entries is returned, those entries will be removed from the giveaway count.

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🚨 Fraud Policy

Purchasing items only to gain giveaway entries and then returning them is considered fraud. Accounts may be disqualified from giveaways, banned from future sweepstakes, and potentially reported.

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⏳ Processing Time

Once your return arrives at our warehouse, please allow 2–3 business days for processing.

Be sure to keep your tracking information just in case!

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💕 Thank you for shopping with us — we’re so grateful for our Freckled Poppy fam!