Shipping policy

📦 Shipping Policies 📦

We're all about getting your goodies to you quickly and affordably! Here's everything you need to know about our shipping options across the U.S. and Canada:

🇺🇸 U.S. Shipping

WEBSITE Orders: 

  • Flat-Rate Shipping: $8.95
  • FREE Shipping: On all U.S. orders over $150
  • Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays & custom made graphics). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!
  • Vendor Box/Market Orders:  Most orders ship within 10–15 business days. Some items are custom-made specifically for us, which will be noted in the product or live details.  If you purchase any items during a vendor box or market live, your entire order will ship within this same 10–15 business day timeframe—even items that are not part of that live. Please keep this in mind when combining vendor box items with in-stock items at checkout.

Ships From:  Our warehouse in Prince Frederick, Maryland.

Freckled Poppy App Orders: 

  • Flat-Rate Shipping: $8.95
    • Subsequent orders ship free for the next 24 hours
    • Orders must be $7 and over to qualify to extend free shipping
  • FREE Shipping: On all U.S. orders over $150
  • Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!

Ships From:  Our warehouse in Prince Frederick, Maryland.

🇨🇦 Canadian Shipping

  • Flat-Rate Shipping: $19.95
    We're happy to ship to our Northern neighbors!

⚡ VIP Pass — Jump the Line! (Not currently available for custom graphics)

  • Add $6.90 at checkout for priority fulfillment.
    Think of it as a "fast pass" — your order skips the line and is processed ahead of standard orders! 

🚀 US Speedy Shipping Options 

(Not currently available for custom graphics)

  • Expedited Shipping: 
    Select by 1 PM EST and your order will arrive in 2 business days.
    Woot woot!
  • Express Shipping:
    Select by 1 PM EST and your order will arrive next business day.
    The golden ticket to lightning-fast delivery!

🏡 Local Pickup (Prince Frederick, MD)

Live nearby? Pick up your order for free!

  • How it works:
    • Choose "Local Pickup" at checkout (available to local addresses only)
    • You'll get a "Ready for Pickup" email when it's time to swing by
    • Pickup Location:
      200 Bugeye Square
      Prince Frederick, MD 20678
      (Enter through the west parking lot door)
  • Pickup Hours:
    Monday, 9am-6pm Tuesday-Friday, 9 AM – 3 PM EST
    Ring the bell if the front desk is unattended, the door is always open during these business hours.
  • Important:
    Orders not picked up within 45 days of your "Ready for Pickup" email will be considered abandoned and may be returned to inventory without a refund.
    By selecting local pickup, you agree to this policy.

We're committed to getting your order out quickly and efficiently — because you deserve nothing less!

If you have any questions, just reach out: help@freckledpoppy.com 
We're always here to help!