🛍️ FREE AND EASY RETURNS
Want a worry-free shopping experience? Just add TOTAL ORDER PROTECTION (also called FREE AND EASY RETURNS) at checkout!
This optional coverage unlocks hassle-free returns and includes:
✨ A FREE return shipping label
📦 Shipping protection for your order
🔄 Simple returns within 14 days of delivery
Important:
If TOTAL ORDER PROTECTION / FREE AND EASY RETURNS is not added at checkout, the order is not eligible for return or shipping coverage.
❌ Return Condition Requirements
All returns are inspected to keep things fair for everyone. Items will be denied (and sent back at your expense) if they show:
• Perfume or smoke odor
• Pet hair or visible blemishes
• Signs of wear
🚫 FINAL SALE ITEMS
The following items cannot be returned:
• Food
• Personal care items
💳 Refund Options
Eligible returns can choose:
• Store Credit
• Refund to Original Payment Method
Exchanges are available at this time on the website only — app is coming soon!
🚚 Shipping
Original shipping fees are non-refundable once an order has been fulfilled.
But good news! When you purchase TOTAL ORDER PROTECTION / FREE AND EASY RETURNS, your return shipping label is included.
🔄 Start a Return
If your order included TOTAL ORDER PROTECTION / FREE AND EASY RETURNS, you can start your return here:
👉 Click me: Return Portal
Returns must be started within 14 days of delivery.
🎁 Giveaway Reminder
If an item tied to giveaway entries is returned, those entries will be removed from the giveaway count.
🚨 Fraud Policy
Purchasing items only to gain giveaway entries and then returning them is considered fraud. Accounts may be disqualified from giveaways, banned from future sweepstakes, and potentially reported.
⏳ Processing Time
Once your return arrives at our warehouse, please allow 2–3 business days for processing.
Be sure to keep your tracking information just in case!
💕 Thank you for shopping with us — we’re so grateful for our Freckled Poppy fam!
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