TOVA Jubilee Hoop Earrings

📦 Shipping Policies 📦

We're all about getting your goodies to you quickly and affordably! Here's everything you need to know about our shipping options across the U.S. and Canada:

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🇺🇸 U.S. Shipping

WEBSITE Orders: 

• Flat-Rate Shipping: $8.95
• FREE Shipping: On all U.S. orders over $150
• Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!

Ships From:  Our warehouse in Prince Frederick, Maryland.

Freckled Poppy App Orders: 

• Flat-Rate Shipping: $8.95
  • Subsequent orders ship free for the next 24 hours
  • Orders must be $7 and over to qualify to extend free shipping
• FREE Shipping: On all U.S. orders over $150
• Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!

Ships From:  Our warehouse in Prince Frederick, Maryland.

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🇨🇦 Canadian Shipping

• Flat-Rate Shipping: $19.95
  We're happy to ship to our Northern neighbors!

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⚡ VIP Pass — Jump the Line!

• Add $6.90 at checkout for priority fulfillment.
  Think of it as a "fast pass" — your order skips the line and is processed ahead of standard orders! 
  

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🚀 US Speedy Shipping Options

• Expedited Shipping:
  Select by 1 PM EST and your order will arrive in 2 business days.
  Woot woot!
• Express Shipping:
  Select by 1 PM EST and your order will arrive next business day.
  The golden ticket to lightning-fast delivery!

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🏡 Local Pickup (Prince Frederick, MD)

Live nearby? Pick up your order for free!

• How it works:
  • Choose "Local Pickup" at checkout (available to local addresses only)
  • You'll get a "Ready for Pickup" email when it's time to swing by
  • Pickup Location:
    200 Bugeye Square
    Prince Frederick, MD 20678
    (Enter through the west parking lot door)
• Pickup Hours:
  Monday, 9am-6pm Tuesday-Friday, 9 AM – 3 PM EST
  Ring the bell if the front desk is unattended, the door is always open during these business hours.
• Important:
  Orders not picked up within 45 days of your "Ready for Pickup" email will be considered abandoned and may be returned to inventory without a refund.
  By selecting local pickup, you agree to this policy.

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We're committed to getting your order out quickly and efficiently — because you deserve nothing less!

If you have any questions, just reach out: help@freckledpoppy.com 
We're always here to help!

✨ Returns Made Simple

We want you to love your items — but if something doesn’t work out, we’ve got you covered with a flexible return policy!  We gladly accept returns on unworn, unwashed items with tags still attached within 14 days of delivery.

Missed the deadline by a few days? Reach out — we understand and will do our best to help!

❌ Return Condition Requirements

All returns are inspected to keep things fair for everyone. Items will be denied (and sent back at your expense) if they show:

• Perfume or smoke odor
• Pet hair or visible blemishes
• Signs of wear

🚫 FINAL SALE ITEMS

The following items cannot be returned:

• Food & personal care items
• Mystery sale purchases
• Items purchased with a coupon code of 30% off or more
• Items purchased with an earned cashback credit to your account
• Sale items or items ending in .99
• Any items marked FINAL SALE

💳 Refund Options

Eligible returns can choose:

• Store Credit
• Exchange of the same item to a different size/color
• Refund to Original Payment Method

Please note:
• Shipping charges (original and return) are non-refundable and the responsibility of the customer
• Return shipping costs are the customer’s responsibility. Our system will provide a return label, the cost will simply be deducted from your refund for convenience.

🔄 Start a Return

To start your return:

 👉 Click me: Return Portal

Returns must be initiated within 14 days of delivery.

⏳ Processing Time

Once your return arrives, please allow up to 2 weeks for processing.  However, most are processed within a few days. 

Be sure to keep your tracking information for your records!

🏢 Want to return in person? Come see us!

You can drop off your return at our warehouse:

Monday–Thursday | 9am–3pm
270 SkipJack Road
Prince Frederick, MD 20678

If you’re within 50 miles, you’ll see the in-person return option pop up in our return portal!

Just park in the marked customer spot and head in through the double glass doors right there 😊

🎁 Giveaway Reminder

If an item tied to giveaway entries is returned, those entries will be removed from the giveaway count.

🚨 Fraud Policy

Purchasing items to gain giveaway entries and then returning them is considered fraud. Accounts may be disqualified from giveaways, banned from future promotions, and potentially reported.

💕 Thank you for shopping with us — we’re so grateful for our Freckled Poppy fam!