✨ Returns Made Simple Beginning 4/15/26
We want you to love your items — but if something doesn’t work out, we’ve got you covered with a flexible return policy! We gladly accept returns on unworn, unwashed items with tags still attached within 14 days of delivery.
Missed the deadline by a few days? Reach out — we understand and will do our best to help!
*Please note all purchases prior 4/15/26 must have purchased Total Order Protection/Free & Easy Returns to make any return.
❌ Return Condition Requirements
All returns are inspected to keep things fair for everyone. Items will be denied (and sent back at your expense) if they show:
• Perfume or smoke odor
• Pet hair or visible blemishes
• Signs of wear
🚫 FINAL SALE ITEMS
The following items cannot be returned:
• Food, accessories & personal care items
• Mystery sale purchases
• Items purchased with a coupon code of 30% off or more
• Items purchased that earned cashback/loyalty credit
• Sale items or items ending in .99
• Any items marked FINAL SALE
💳 Refund Options
Eligible returns can choose:
• Store Credit
• Exchange of the same item to a different size/color
• Refund to Original Payment Method
Please note:
• Shipping charges (original and return) are non-refundable and the responsibility of the customer
• Return shipping costs are the customer’s responsibility. Our system will provide a return label, the cost will simply be deducted from your refund for convenience.
🔄 Start a Return
To start your return:
👉 Click me: Return Portal
Returns must be initiated within 14 days of delivery and sent back within 5 business days of being of approval.
⏳ Processing Time
Once your return arrives, please allow up to 2 weeks for processing. However, most are processed within a few days.
Be sure to keep your tracking information for your records!
🏢 Want to return in person? Come see us!
You can drop off your return at our warehouse:
Monday–Thursday | 9am–3pm
270 SkipJack Road
Prince Frederick, MD 20678
If you’re within 50 miles, you’ll see the in-person return option pop up in our return portal!
Just park in the marked customer spot and head in through the double glass doors right there 😊
🎁 Giveaway Reminder
If an item tied to giveaway entries is returned, those entries will be removed from the giveaway count.
🚨 Fraud Policy
Purchasing items to gain giveaway entries and then returning them is considered fraud. Accounts may be disqualified from giveaways, banned from future promotions, and potentially reported.
💕 Thank you for shopping with us — we’re so grateful for our Freckled Poppy fam!